Returns & Exchanges Policy

  1. Introduction: At Tresor Jewellery, we strive to provide the highest quality jewellery and exceptional customer service. Our returns policy is designed to ensure customer satisfaction and transparency in the return or exchange process.

  2. Reasonable Return Period: Customers have up to 14 days from the date of purchase to return or exchange their jewellery items. This allows sufficient time for customers to inspect their purchase and make an informed decision.

  3. Eligibility for Returns: To be eligible for a return or exchange, the jewellery item must be in its original, unworn condition and accompanied by all original documentation, including certificates of authenticity, warranties, and packaging. Any items that show signs of wear, damage, alteration, or customisation may not be eligible for return.

  4. Acceptable Reasons for Returns: Customers may return jewellery items due to manufacturing defects, incorrect items, or if they are dissatisfied with the quality of the product. Please note that for hygiene reasons, earrings are non-returnable unless they are faulty.

  5. Return Procedure: To initiate a return, customers should contact our customer service team either by phone or email. Our representatives will provide further instructions and guide customers through the return process. 

Customers are responsible for securely packaging the jewellery item to prevent damage during shipping, as well as the postage fee. We recommend using a reliable shipping service with tracking and insurance for the return.

  1. Refund or Exchange Options: Customers may choose between a credit note or an exchange for their returned item. The credit note will be valid for 12 months from the date of issue. Exchanges will be processed promptly, subject to product availability.

  2. Special Considerations: Custom-made, engraved, or personalized jewellery are not eligible for return. Please contact our customer service team if there is an issue with your item or order.

  3. Communication and Customer Support: We understand that returning jewellery can sometimes be a complex process, and we are committed to providing excellent customer support. Our customer service team is available to answer any questions or concerns customers may have regarding returns. Please contact us directly for assistance.

  4. Legal Compliance: Tresor Jewellery's returns policy complies with all applicable local laws and consumer rights regulations. We prioritize protecting our customers' rights and adhere to all legal requirements regarding warranties and returns.

  5. Clear and Accessible Policy: Our returns policy is easily accessible on our website. We aim to ensure that customers are well-informed about our returns policy and can access it conveniently.

 

Please note that this returns policy is specific to Tresor Jewellery. We recommend reviewing the policy at the time of purchase for the most accurate and up-to-date information.