Shipping & Delivery

At Tresor Jewellery, we strive to provide a seamless and reliable shipping and delivery experience for our customers. 

  1. Shipping Options: We offer various shipping options to accommodate your preferences and urgency. During the checkout process, you can choose from standard shipping, express shipping, or any other available options.

  2. Processing Time: Once your order is placed, we require a certain amount of time to process and prepare it for shipment. This includes verifying the payment, conducting quality checks, and packaging the items. Our average processing time is 3-5 business days (excluding weekends and holidays), but we aim to ship orders as quickly as possible.

  3. Shipping Methods: We partner with reliable shipping carriers to ensure your package arrives safely and on time. The specific carrier will depend on your location and the shipping option you select. We may provide tracking information so that you can monitor the progress of your shipment.

  4. Shipping Costs: Shipping costs may vary based on factors such as the destination, weight, and dimensions of the package. The applicable shipping fees will be calculated and displayed during the checkout process, allowing you to review and confirm before finalising your purchase.

  5. International Shipping: We offer international shipping to many countries. However, please note that additional customs duties, taxes, or fees may apply upon entry into your country. These charges are the responsibility of the customer, so we recommend checking with your local customs office for more information.

  6. Delivery Time: The estimated delivery time depends on the shipping method chosen and your location. While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may affect the delivery schedule.

  7. Order Tracking: For most shipments, we provide tracking numbers that allow you to monitor the progress of your delivery. You will receive the tracking information via email.

  8. Shipping Address: It is important to provide accurate and complete shipping information when placing your order. Tresor Jewellery is not responsible for any delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

  9. Delivery Confirmation: Once your package is successfully delivered to the specified address, we consider the order fulfilled. If you have any concerns regarding the delivery or believe there is an issue, please contact our customer support team, and we will assist you accordingly.